Colorado Consumer Privacy Statement

We may collect, use, and disclose personal data as outlined in the table below.

Categories of Personal Data

Purposes of Processing (see full list below)

Used for Targeted Advertising?

Sold or Shared

Contact information, including your name, mailing address, email address, mobile number, or other phone number

We may use this information to:

• complete transactions with you;
  
• process and fulfill orders;
  
• provide customer support;
  
• create and maintain your account;
  
• operate, assess, and improve our business;
  
• reduce credit risk and manage collections;
  
• verify your identity;
  
• send you promotional communications;
  
• communicate with you;
  
• detect, prevent, and protect against fraud, unlawful conduct, claims, and other liabilities;
  
• comply with and enforce industry standards, contractual obligations, and our policies;
  
• respond to your questions; and
  
• comply with legal requirements.
  

Used for Targeted Advertising: Yes

Sold to:

• online advertising companies, including advertising networks
  

Shared with:

• our affiliated entities and subsidiaries;
  
• service providers acting on our behalf;
  
• professional service providers, such as auditors and law firms;
  
• our retail and trade partners;
  
• our business partners;

• social media platforms;
  
• data analytics providers;
  
• internet service providers;
  
• operating systems and platforms;
  
• data brokers and data aggregation providers, including companies that append or cleanse data.
  

Username and password

We may use this information to:

• transact with you;
  
• process and fulfill orders;
  
• provide customer support;
  
• create and manage your account;
  
• operate, evaluate, and improve our business;
  
• reduce credit risk and manage collections;
  
• verify your identity;

• send promotional materials;
  
• communicate with you;
  
• detect and prevent fraud, unlawful activity, claims, and liabilities;
  
• comply with and enforce industry standards, contractual obligations, and policies;
  
• respond to inquiries; and
  
• satisfy legal obligations.
  

Used for Targeted Advertising: No

Sold or Shared: Not sold

Shared with:

• our affiliated entities and subsidiaries;
  
• service providers acting on our behalf;
  
• professional service firms, such as auditors and law firms;
  
• internet service providers;
  
• operating systems and platforms.
  

Payment information, such as payment card number, expiration date, authorization number, security code, billing address, and delivery address

We may use this information to:

• complete transactions;
  
• process and fulfill orders;
  
• operate, assess, and improve our business;
  
• reduce credit risk and manage collections;
  
• verify your identity;
  
• prevent fraud, unlawful conduct, claims, and liabilities;
  
• comply with and enforce industry standards, contractual obligations, and policies;
  
• respond to inquiries; and
  
• meet legal obligations.
  

Used for Targeted Advertising: No

Sold or Shared: Not sold

Shared with:

• our affiliated entities and subsidiaries;
  
• vendors providing services on our behalf;
  
• professional service organizations, including auditors and law firms;
  
• our business partners;
  
• data analytics providers;
  
• internet service providers;
  
• operating systems and platforms.

Client care information, such as customer service requests, comments, and repair history

We may use this information to:

• transact with you;
  
• process and fulfill orders;
  
• provide customer support;
  
• operate, evaluate, and improve our business;
  
• prevent fraud and other unlawful activity, claims, and liabilities;
  
• comply with and enforce applicable standards, contracts, and policies;
  
• respond to inquiries; and
  
• comply with legal obligations.
  

Used for Targeted Advertising: No

Sold or Shared: Not sold

Shared with:

• our affiliated entities and subsidiaries;
  
• vendors acting on our behalf;
  
• professional services organizations such as auditors and law firms;
  
• our business partners;
  
• data analytics providers;
  
• internet service providers;
  
• operating systems and platforms.
  

Photographs, comments, and similar content you provide

We may use this information to:

• operate, evaluate, and improve our business;
  
• send promotional communications;
  
• communicate with you;
  
• comply with and enforce industry standards, contractual obligations, and policies;
  
• respond to inquiries; and
  
• comply with legal obligations.
  

Used for Targeted Advertising: No

Sold or Shared: Not sold

Shared with:

• our affiliated entities and subsidiaries;
  
• vendors providing services on our behalf;
  
• professional service organizations, such as auditors and law firms;
  
• our business partners;
  
• social networks;
  
• data analytics providers;
  
• internet service providers;
  
• operating systems and platforms.
  

Information about your personal or professional interests, date of birth, marital status, demographics, experiences with our products, and contact preferences

We may use this information to:

• provide customer support;
  
• create and manage your account;
  
• operate, evaluate, and improve our business;
  
• send promotional materials;
  
• communicate with you;
  
• comply with and enforce industry standards, contractual obligations, and policies;
  
• respond to inquiries; and
  
• comply with legal obligations.
  

Used for Targeted Advertising: No

Sold or Shared: Not sold

Shared with:

• our affiliated entities and subsidiaries;
  
• vendors who provide services on our behalf;
  
• professional service organizations, such as auditors and law firms;
  
• our business partners;
  
• data analytics providers;
  
• internet service providers;
  
• operating systems and platforms.

Purchase and transaction information

We may use this information to:

• complete transactions;
  
• process and fulfill orders;
  
• provide client support;
  
• create and manage your account;
  
• operate, evaluate, and improve our business;
  
• reduce credit risk and manage collections;
  
• verify your identity;
  
• send promotional materials;
  
• communicate with you;
  
• protect against, detect, and prevent fraud, unlawful activity, claims, and liabilities;
  
• comply with and enforce industry standards, contractual obligations, and policies;
  
• respond to inquiries; and
  
• comply with legal obligations.
  

Used for Targeted Advertising: Yes

Sold to:

• online advertising companies, including advertising networks
  

Shared with:

• our affiliated entities and subsidiaries;
  
• vendors who provide services on our behalf;
  
• professional services organizations, such as auditors and law firms;
  
• our retail and trade partners;
  
• our business partners;
  
• social networks;
  
• data analytics providers;
  
• internet service providers;
  
• operating systems and platforms;
  
• data brokers and data aggregation providers, including data append and cleansing companies.
  

Contact information you provide about friends or other individuals you want us to contact

We may use this information to:

• operate, evaluate, and improve our business;
  
• send promotional materials;
  
• communicate with you;
  
• comply with and enforce industry standards, contractual obligations, and policies;
  
• respond to inquiries; and
  
• comply with legal obligations.
  

Used for Targeted Advertising: No

Sold or Shared: Not sold

Shared with:

• our affiliated entities and subsidiaries;
  
• vendors who provide services on our behalf;
  
• professional services organizations, such as auditors and law firms;
  
• our retail and trade partners;
  
• our business partners;
  
• social networks;
  
• data analytics providers;
  
• internet service providers;
  
• operating systems and platforms.
  

Location data, including data derived from your IP address, country, zip code, and, where notice and choice have been provided, the precise geolocation of your mobile device

We may use this information to:

• complete transactions;
  
• process and fulfill orders;
  
• provide client support;
  
• create and manage your account;
  
• operate, evaluate, and improve our business;
  
• comply with and enforce industry standards, contractual obligations, and policies;
  
• respond to inquiries; and
  
• comply with legal obligations.
  

Used for Targeted Advertising: No

Sold or Shared: Not sold

Shared with:

• our affiliated entities and subsidiaries;
  
• vendors providing services on our behalf;
  
• professional service organizations, such as auditors and law firms;
  
• data analytics providers;
  
• internet service providers;
  
• operating systems and platforms.
  

Information you provide through our automated virtual assistant and live chat tools on our websites, mobile apps, social media pages, and other platforms that reference our Privacy Policy (collectively, “Online Channels”)

We may use this information to:

• complete transactions;
  
• process and fulfill orders;
  
• provide client support;
  
• create and manage your account;
  
• operate, evaluate, and improve our business;
  
• comply with and enforce industry standards, contractual obligations, and policies;
  
• respond to inquiries; and
  
• comply with legal obligations.
  

Used for Targeted Advertising: No

Sold or Shared: Not sold

Shared with:

• our affiliated entities and subsidiaries;
  
• vendors who provide services on our behalf;
  
• professional services organizations, such as auditors and law firms;
  
• our business partners;
  
• data analytics providers;
  
• internet service providers;
  
• operating systems and platforms.
  

Clickstream data and other information regarding your online activity, including details about your devices, browsing behavior, interactions with our Online Channels, and usage patterns across our Online Channels and third-party websites collected through cookies, web beacons, and similar technologies

We may use this information to:

• operate, evaluate, and improve our business;
  
• send promotional materials;
  
• communicate with you;
  
• comply with and enforce industry standards, contractual obligations, and policies;
  
• respond to inquiries; and
  
• comply with legal obligations.
  

Used for Targeted Advertising: Yes

Sold to:

• online advertising companies, including advertising networks
  

Shared with:

• our affiliated entities and subsidiaries;
  
• vendors acting on our behalf;
  
• professional service organizations such as auditors and law firms;
  
• our retail and trade partners;
  
• our business partners;
  
• social networks;
  
• data analytics providers;
  
• internet service providers;
  
• operating systems and platforms;
  
• data brokers and data aggregators, including data append and cleansing companies.
  

Processing Purposes:

We may process personal data in order to:

• transact with you and provide our products and services;
  
• process and fulfill orders and keep you informed about order status;
  
• provide client support, including repairs, alterations, cleaning, and similar services;
  
• create and manage your account;
  
• operate, assess, and improve our business, including developing new products and services, enhancing services, managing communications, analyzing products and customer base, performing analytics, and carrying out accounting, auditing, and internal functions;
  
• provide online customer support through automated virtual assistant and live chat features and maintain chat transcripts;
  
• reduce credit risk and manage collections;
  
• verify your identity;
  
• send you promotional content and other communications, including thank-you messages, occasion reminders, and messages from sales associates you have engaged with;
  
• communicate with you by email, postal mail, telephone, and other means regarding, and administer your participation in, events, contests, sweepstakes, programs, offers, surveys, and market research;
  
• protect against, identify, and prevent unlawful activity, fraud, claims, and liabilities;
  
• comply with and enforce industry standards, contractual obligations, and our policies;
  
• respond to your inquiries; and
  
• comply with legal obligations, court orders, or exercise or defend legal claims.
  

We do not knowingly process personal data relating to children under the age of 13. We also do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects concerning consumers, as defined under the CPA. To the extent we process deidentified information, we will keep and use such information in deidentified form and will not attempt to reidentify it unless permitted by applicable law.