Website Policy
Privacy Policy
Introduction
CelinieJourney Global Privacy Notice
Last Updated: May 9, 2026
At CelinieJourney and Company, together with our subsidiaries and affiliates, collectively referred to as the “CelinieJourney Group,” we value and respect your privacy. In this Global Privacy Notice, terms such as “we,” “us,” “our,” and “CelinieJourney” refer to the entity responsible for handling your personal information, generally the entity that collects it from you. This notice explains what types of personal information we collect from our customers, how we use it, who we may share it with, and what choices you have regarding that use. It also outlines how we protect your information and how you may contact us with questions about our privacy practices.
This Global Privacy Notice applies to personal information we collect through your purchases, transactions, and interactions with CelinieJourney. This includes information collected through our websites, mobile apps, social media pages, and other platforms that link to this Privacy Notice (“Online Channels”); visits to our stores, customer information forms, phone communications, events, and surveys (“Offline Channels”); our text message marketing program (“Messaging Service”); and third-party sources such as advertising partners and social media networks. Together, these are referred to as the “Channels.” This Privacy Notice does not apply to information you provide through a SHOP account, where that service is available.
Personal Information We Collect
We collect personal information about you through the Channels described above. The personal information we may collect includes:
- contact details, such as your name, mailing address, email address, mobile number, or other telephone number;
- account login information, including your username and password;
- payment details, such as payment card number, expiration date, authorization code or security code, shipping address, and billing address;
- customer service information, including service requests, comments, inquiries, and repair history;
- photos, reviews, comments, or other content you choose to share with us;
- information about your personal or professional interests, date of birth, marital status, demographic details, product experiences, and communication preferences;
- information you provide when applying for career opportunities at CelinieJourney, including your contact details, résumé information, work history, education, language skills, and current employment details;
- purchase history and transaction-related information;
- contact details for friends or other individuals you ask us to contact;
- location information, including data based on your IP address, country, zip code, and, where appropriate notice and choice are provided, precise mobile device geolocation;
- information shared through automated virtual assistant or live chat features on our Online Channels;
- clickstream data and other online activity information, such as device details, browsing behavior, actions taken on our Online Channels, usage patterns, and activity across our Online Channels and third-party websites, collected through cookies, web beacons, and similar technologies;
- information received from third-party service providers; and
- other personal information collected through our Channels.
We may also receive information from marketing, analytics, and social media databases, including public data, mailing addresses, gender, age, household income, and other demographic information.
Information Collected Through Cookies and Similar Tools
We use cookies, web beacons, including pixels and tags, web server logs, and other similar technologies to automatically collect certain information through our Online Channels. This may occur when you visit our website, interact with our emails, use our apps, or engage with CelinieJourney-related advertisements, content, tools, widgets, or plug-ins. For more information about these technologies and how to manage your preferences, please review our Cookie Policy.
Third-party providers of apps, tools, widgets, and plug-ins available through our Online Channels, such as social media buttons or similar features, may also automatically collect information about your interactions with those features. This information is collected directly by those third-party providers and is governed by their own privacy policies or notices. To the extent permitted by applicable law, CelinieJourney is not responsible for the privacy or information practices of these third-party providers.
How We Use Your Personal Information
We use the personal information we collect in the ways described in this Privacy Notice and rely on several legal grounds for doing so, including fulfilling a contract with you, supporting our legitimate business interests, complying with legal obligations or court orders, exercising or defending legal claims, and processing information with your consent, which you may withdraw at any time.
We may use your information to complete transactions with you, provide our products and services, process and fulfill your orders, and keep you updated on your order status. We may also use it to manage career-related opportunities, including recruitment, onboarding, and other human resources purposes; provide customer support such as repairs, alterations, cleaning, and related services; and create or manage your CelinieJourney account.
We may also use your information where it supports our legitimate business interests. This includes operating, evaluating, and improving our business; developing new products and services; enhancing our customer experience; managing communications; analyzing our products and customer base; performing data analytics; and carrying out accounting, auditing, and other internal business functions. We may also use information to provide customer support and personalized recommendations through automated virtual assistants and live chat, maintain chat transcripts, reduce credit risk, manage collections, verify your identity, send promotional materials and other communications, and contact you about events, contests, sweepstakes, programs, offers, surveys, and market research.
In addition, we use personal information to help protect against, identify, and prevent fraud, unlawful activity, claims, and other liabilities; comply with and enforce applicable industry standards, contractual obligations, and our policies; and respond to your inquiries. We may also process your personal information to meet legal requirements that apply to us or to establish, exercise, or defend legal claims, whether in court, administrative proceedings, or other dispute-resolution processes.
We may use your information for other purposes when we provide specific notice at the time of collection and obtain your consent where required by applicable law. From time to time, we may aggregate or pseudonymize data to better understand our customers, measure sales performance, identify audience segments, improve our products, and support the training and refinement of algorithms and data analytics models.
How We Use Cookies and Tracking Technologies
Where required by applicable law and with your consent where necessary, we use cookies, web beacons (including pixels and tags), web server logs, and similar automated technologies for the purposes outlined in our Cookie Policy.
We also use third-party analytics services on our Online Channels, including Google Analytics, which use cookies and related technologies to collect information such as IP addresses, technical details, and browsing behavior in order to analyze how visitors use and interact with our Online Channels. Where required by law, we will obtain your consent before using analytics-related cookies. To learn more about these analytics services or how to opt out where available, please visit the following website:
Google Analytics: http://www.google.com/analytics/learn/privacy.html
Personalized Advertising
When you use our Online Channels, we and certain third parties, including advertising networks, digital advertising partners, and social media platforms, may collect information about your online activity over time and across other websites. We may use this information to show you advertisements for products and services that are more relevant to your interests. We may also receive similar information from third-party websites where our ads appear. As a result, you may see our advertisements on other websites through third-party advertising networks such as Facebook, Rubicon, and Twitter.
These advertising networks allow us to deliver messages based on demographic information, interests, and browsing context. The information collected on our behalf may include details about your visits to websites that display CelinieJourney advertisements, such as the pages or ads you view and the actions you take on those sites. This collection may occur both on our Online Channels and on third-party websites that participate in these advertising networks, helping us measure and improve the effectiveness of our marketing. Where required by applicable law, we will obtain your consent before using your information for interest-based advertising.
Our Cookie Policy explains how cookies and similar technologies are used for this type of data collection and how you can manage your choices, including changing your cookie preferences.
How We Share Your Information
We may share the categories of personal information described above with the categories of third parties identified in this section. We do not disclose the personal information we collect about you except as explained in this Global Privacy Notice. We may share personal information with service providers that perform services for us according to our instructions. These providers are not permitted to use or disclose your information except as necessary to provide services on our behalf or to comply with legal requirements.
Examples of these service providers include companies that process credit card payments, help manage and reduce credit risk, verify information, fulfill orders, provide customer support, operate automated virtual assistant and live chat features, and support web hosting, analytics, session replay, and marketing services. We may also share your personal information within the CelinieJourney Group worldwide for the purposes described in this Global Privacy Notice.
We may also disclose information about you when required by law or legal process, when requested by law enforcement or government authorities, or when we believe disclosure is necessary or appropriate to prevent physical harm, financial loss, fraud, unlawful activity, claims, or other liabilities. In addition, we reserve the right to transfer personal information if we sell, transfer, or consider selling or transferring all or part of our business or assets, including in connection with a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation.
How Long We Keep Your Personal Information
To the extent allowed by applicable law, we generally keep the personal information we collect for as long as necessary to fulfill the purposes described in this Global Privacy Notice. This usually means we retain your information for the duration of our relationship with you or while your account remains open. We may also retain information as needed to comply with applicable laws, legal requirements, and relevant limitation periods.
As explained in the “Your Rights and Choices” section of this Global Privacy Notice, you may have the right, depending on the laws of your jurisdiction, to request that we delete your personal information or limit how we process it by contacting us using the information provided below.
Your Privacy Rights and Options
We provide certain choices regarding the personal information we collect about you, including how we use your information and how we communicate with you. To update your preferences, request removal from our mailing lists, exercise your rights, or submit a privacy-related request, please contact us as described in the “How to Contact Us” section of this Privacy Notice. You may also unsubscribe from our mailing lists by using the “Unsubscribe” link included in our emails. Depending on the laws of your jurisdiction, you may have the right to request access to the personal information we hold about you, or ask us to correct, update, amend, delete, or restrict the processing of your information.
Subject to applicable law, you may also have the right to receive the personal information you provided to us in a structured, commonly used, and machine-readable format where the processing is based on your consent or a contract with you. Where technically possible, you may request that this information be transferred to another company. If you are not satisfied with our response, you may also have the right to file a complaint with the data protection authority in your country.
Where permitted by law, you may withdraw consent you previously gave us or object to the processing of your personal information on legitimate grounds. We will apply your preferences going forward. Any withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
To exercise your rights, please contact us as described in the “How to Contact Us” section of this Privacy Notice. To help protect your privacy and maintain security, we may verify your identity before providing access to your information or fulfilling your request. Where permitted by applicable law, we may charge a reasonable fee if a request is clearly unfounded or excessive, or if additional copies of personal information are requested.
When you use our Online Channels, we and certain third parties, including advertising networks, digital advertising partners, and social media platforms, may collect personal information about your online activity over time and across third-party websites. Some browsers allow you to send Do Not Track (“DNT”) signals to websites you visit. Because there is no widely accepted industry standard for responding to all DNT signals, our Online Channels may not respond to every type of DNT signal or similar browser mechanism. However, when we recognize a relevant DNT signal, we aim to limit certain third-party tags used to identify your device after you leave our site and to show you CelinieJourney advertisements.
Our Cookie Policy explains how you can manage your cookie preferences and the choices available regarding personal information collected through automated technologies. To learn more about managing these preferences, please visit our Cookie Policy.
California Privacy Notice
If you are a resident of California, please review our California Consumer Privacy Statement for details about how we handle your personal information and the rights available to you.
International Data Transfers
We may transfer the personal information we collect about you to the United States and to other countries outside the one where the information was first collected, including locations where our affiliates and service providers are based. These countries may not offer the same level of data protection as the country where you originally provided your information. Whenever we transfer your information internationally, we apply appropriate safeguards to help protect it in accordance with this Global Privacy Notice.
How We Safeguard Your Information
We use administrative, technical, and physical security measures intended to help protect the personal information you provide from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Children’s Privacy
Our Online Channels are intended for a general audience and are not aimed at children. We do not knowingly collect or request personal information from children under 13 years of age, or any other applicable minimum age required by law, through our websites or apps. If we learn that we have received personal information from a child below that age, we will promptly remove it from our records. If you believe a child under the applicable age has provided us with personal information, please contact us using the details in the “How To Contact Us” section of this Global Privacy Notice.
Text Message Notifications
If you choose to receive automated marketing or support text messages from us—whether by signing up through our website or by sending a text message indicating your consent—you are providing notice and prior express written consent to receive recurring automated marketing and support messages from us (each, a “Text Message”) through an automatic telephone dialing system. These Text Messages may include order-related updates, such as shipping and delivery notifications.
When you enroll in Text Messages, we may also send you promotional content and other special offers. Some of these messages may be based on information collected automatically from your activity on our website through cookies or similar technologies, including reminders such as abandoned cart messages.
We collect certain information you provide, including your name, phone number, and whether you have read a Text Message. We also collect any information you choose to share with us through those Text Messages. This information is used to improve your experience with our services.
Your consent to receive Text Messages is voluntary and is not required as a condition of purchase. You may unsubscribe from the program at any time by replying “STOP” to any Text Message we send. After you reply “STOP,” you will receive a confirmation message indicating that you have been removed from the program.
If you need help with the Text Message program, reply “HELP” for assistance or call 626 550 8169.
You also understand and agree that you will: (1) opt out of the SMS program if you cancel your mobile plan, change your mobile number, or sell your mobile phone number; and (2) indemnify us for any liability resulting from your failure to notify us of such changes related to the number you provided.
Please note that message and data rates from your mobile carrier may apply to our confirmation messages and any future Text Messages, depending on your carrier’s pricing plan. Message frequency may vary. For questions about your text or data plan, please contact your wireless carrier. Carriers are not responsible for delayed or undelivered Text Messages.
For additional details about how we use telephone numbers, please review our full Privacy Policy.
Third-Party Website and Service Links
For your convenience and reference, our Online Channels may include links to websites, apps, or services that are not operated by CelinieJourney and may be managed by companies outside of our affiliation. Those companies may maintain their own privacy notices or policies, and we encourage you to review them. In addition, our products and services may be offered through third-party platforms, such as app store providers or other external channels. We are not responsible for the privacy practices of any non-CelinieJourney websites, apps, or services.
Changes to This Privacy Notice
We may update this Global Privacy Notice, including any addenda, from time to time to reflect changes in how we handle personal information. If we make material changes, we will provide notice by placing a clear notice on our website and showing at the top of the Privacy Notice the date it was last updated.
Contact Us
You may update your preferences, submit a request, or contact us with any questions about this Global Privacy Policy by emailing celiniejourney@outlook.com.