Website Policy

Terms of Sale

Please read these Website Terms of Sale (“Terms of Sale”) carefully before purchasing any products (“Products”) from our website at https://www.celiniejourneyjewelry.com. By placing an order, you agree that these Terms of Sale, which apply between you and CelinieJourney, govern your purchase of Products through the Website or by telephone. These Terms of Sale are also subject to our Terms of Use and Privacy Policy, where applicable. If you have any questions about these Terms of Sale, please contact our Customer Service team at celiniejourney@outlook.com or call toll free at 626 550 8169 before proceeding.

Before submitting your order (“Order”), you must click the button labeled “Pay Now” in the Order Confirmation section of the Website to indicate your acceptance of these Terms of Sale. If you do not accept these Terms of Sale, you will not be able to purchase any Products through our Website. We may revise or update these Terms of Sale at any time, without prior written notice, in our sole discretion.

You may also have rights under applicable mandatory law. These Terms of Sale do not affect those rights except where they are inconsistent with them. In that case, these Terms of Sale will prevail unless prohibited by applicable law.

We are CelinieJourney.

You may contact us by email at celiniejourney@outlook.com or toll free at 626 550 8169.

To make a purchase from us, you must be at least 18 years old and reside in the United States. For online orders, we currently ship only within the United States. If you do not live in the United States, or if you would like your order shipped to a country outside the United States, please contact our Customer Service Department toll free at 626 550 8169.

Orders may be placed through the Website as follows:

When you are ready to buy a Product, click “Add to Shopping Bag” to place the item in your Shopping Bag. You may then continue by selecting “Proceed to Purchase” to begin checkout and complete your Order.

If this is your first purchase on the Website, you may choose to create an account at the end of the payment process using your email address, and you will be asked to set a password. You are responsible for keeping your password confidential and must not share it with anyone. We maintain a secure password file so that you may request a reminder if needed for future transactions. You will also be asked to provide your address. The address you register must match the billing address associated with your payment card, although you may provide a different delivery address.

If you have already registered with us, you may sign in using your account credentials.

You must then select your preferred delivery method. Any applicable shipping or delivery charges will be added to your total, and you will have an opportunity to review those charges before submitting your Order. You will also need to confirm your address and enter your payment details. You may review and correct any errors in your Order at any time before submitting it by clicking the “Complete Purchase and Pay” button.

It is your responsibility to ensure that your Order is accurate before submitting it. If you experience any issues with your Order, please call us toll free at 626 550 8169.

Once your Order has been submitted, we will send an automatic confirmation email to the email address associated with your account to acknowledge receipt of your Order. Please note that this acknowledgment does not mean that your Order has been accepted. Your Order constitutes an offer to purchase the Product(s) listed in it at the stated price.

All Orders are subject to our acceptance. We are not required to accept any Order and may refuse an Order at our discretion. However, by clicking the “Confirm Purchase and Pay” button, you acknowledge that you are making a binding offer to purchase the Product(s) if we accept your Order.

After sending the acknowledgment email, we will review your Order to determine whether we can fulfill it. If we accept your Order, we will send you a second email (the “Dispatch Email”) confirming acceptance of your Order, confirming shipment of the Product(s) to the delivery address you provided, and giving estimated delivery times. This email will also be sent automatically to the email address associated with your account. At that point, we will process your payment using the payment information you provided. For in-store pickup orders collected at a designated store location in the United States, payment will be processed only when you pick up the item in person. The contract between you and us (the “Contract”) is formed when we send the Dispatch Email. The Contract will apply only to those Product(s) specifically confirmed for dispatch in that Dispatch Email. We are not obligated to provide any other Product(s) included in your Order unless their dispatch is confirmed in a separate Dispatch Email.

You should carefully review both the acknowledgment email and the Dispatch Email and notify us immediately if you notice any errors.

If there is any issue with your Order, a CelinieJourney representative will contact you.

Prices, as well as shipping and delivery charges, may be updated at any time, but any such changes will not affect an Order that has already been confirmed in a Dispatch Email. Although we review pricing regularly, if we discover that the price of a Product has changed or that a pricing error occurred when your Order was submitted, we will contact you to ask whether you would like to proceed at the correct price. Even if you confirm that you wish to continue, we will not be obligated to supply the Product(s) until we send you a Dispatch Email confirming your Order.

The Product prices shown on our Website at checkout include any applicable taxes relating to the Product(s), but do not include delivery charges. Any applicable shipping or delivery costs will be added automatically to the total amount due when you review your Shopping Bag.

Payment for all Product(s) must be made either at the time the Product(s) are dispatched to you or, in the case of in-store pickup orders, at the time you collect the Product(s). We accept payment by credit card, debit card, and any other payment methods we expressly make available. Currently, accepted payment methods include Visa, MasterCard, American Express, PayPal, and Apple Pay. If we are unable to accept your Order for any reason, we may either decline the relevant credit or debit card transaction or refund any payment you have already made in connection with that Order. We will not ship the Product(s) until full payment has been received. Please note that your card issuer may charge an online handling fee or processing fee, and we are not responsible for any such charges.

For card payments, all credit and debit cardholders may be subject to authorization and authentication procedures. If your card issuer or our payment service provider declines, fails to authorize, or does not validate your payment for any reason, we will not be responsible for any resulting delay or failure to deliver the Product(s) you ordered.

By providing us with the relevant information, you expressly authorize us to transmit or obtain information about you from third parties from time to time, including, without limitation, your name, address, telephone number, debit or credit card details, or credit reports, for purposes such as verifying your identity and delivery address, validating your payment card, and obtaining authorization for payment of the Product(s).

We aim to deliver the Product(s) to the delivery address provided in your Order within the timeframe stated in our Dispatch Email, although we cannot guarantee a specific delivery date.

We currently deliver Product(s) only to addresses within the United States. If you would like information about delivery to an address outside the United States, please contact Personal Shopping at 626 550 8169, Monday through Friday, from 9:00 A.M. to 10:00 P.M.

Title to and risk in the Product(s) will transfer to you upon delivery.

Except for any specific warranties we expressly provide for certain Product(s), or any warranties that may apply under law, our Product(s) are offered without any additional warranty or guarantee.

You should examine the Product(s) upon receipt to check for any defects or damage. If you discover any defect or damage, you must notify us as soon as possible, and we will arrange for the Product(s) to be returned to our Customer Service Centre at the customer’s expense. If the Product(s) are determined to have been damaged before delivery, or are defective through no fault arising from your wear or use, we will either replace the Product(s) or refund the purchase price you paid, less a 3% processing fee, together with any shipping and delivery charges you paid, provided that the Product(s) have not been worn, used, or otherwise damaged by you. If you would prefer a replacement, please contact us, and where reasonably practicable, we will provide a replacement at no additional charge. Nothing in this section is intended to limit or affect your legal rights.

Although we have taken reasonable care to present Product(s) as accurately as possible through photographs and other images on the Website, some items may appear slightly larger or smaller than their actual size due to screen settings and photographic methods.

In some cases, items may be shown larger than their actual size in order to display details more clearly, or smaller than their actual size to show the full item. In addition, details such as color, pattern, texture, and similar features may vary depending on your screen or monitor settings, and therefore may not exactly match the Product as it appears when you receive it.

Nothing in these Terms of Sale is intended to exclude our liability to you for:

death or personal injury caused by our negligence;
gross negligence or willful misconduct; or
any matter for which it would be unlawful for us to exclude, limit, or attempt to exclude or limit our liability.

Subject to the above, we will not be liable to you or to any third party for any consequential, indirect, incidental, special, exemplary, punitive, enhanced, or similar damages, or for any loss of profits, loss of revenue, or loss in value, arising out of or related to any breach of these Terms of Sale, regardless of whether: (a) such damages were foreseeable, (b) we had been advised of the possibility of such damages, or (c) the claim is based on contract, tort, or any other legal or equitable theory.

To the fullest extent permitted, our total maximum liability to you for any claim arising out of or relating to these Terms of Sale or the Product(s) shall not exceed the actual purchase price you paid for the relevant Product(s), and that amount shall be your sole and exclusive remedy.

We will not be liable to you, nor will we be considered in breach of these Terms of Sale, for any failure or delay in performing our obligations to the extent that such failure or delay results from causes beyond our reasonable control. These may include, without limitation, natural disasters, floods, fires, earthquakes, explosions, government actions, war, invasion, hostilities, terrorist acts or threats, riots, civil unrest, national emergencies, revolutions, insurrections, labor actions, pandemics, epidemics, lockouts, strikes, other labor disputes, carrier restrictions or delays, shortages or delays in obtaining suitable materials, telecommunications failures, information technology failures, third-party failures (including failures to supply data), or power outages.

Nothing in these Terms of Sale limits or affects any statutory rights you may have.

We may, at our sole discretion, allow you to apply funds toward a specific future purchase. Please note that certain CelinieJourney locations or stores may be subject to additional deposit terms. The amount of any deposit will be determined by us and will include any applicable taxes. Deposits may only be made using payment methods we accept. Nothing in this section affects your statutory rights.

Deposits may be redeemed only by the person to whom they were originally issued and only at CelinieJourney retail stores in the country or market where the deposit was issued. If the full deposit amount is not used, any remaining balance may either stay on the open deposit for a future committed purchase or be refunded to the original payment method.

Please note that not all deposits are refundable. Examples of non-refundable deposits include deposits made for custom design orders, loose stone purchases, limited-edition or collaboration items, personalized items such as engraved or customized products, other personalized services, and any other merchandise identified as non-returnable at the time of purchase.

Subject to applicable law, deposits do not expire. We reserve the right to cancel and refund any deposit at any time, including any deposit that has not been redeemed within ninety (90) days, to the original method of payment.

We provide complimentary return shipping for eligible returns. Eligible merchandise may be returned for a refund or exchange, excluding any shipping and delivery charges, as long as it is returned in the same condition in which it was purchased, within 30 days of the purchase date, and accompanied by the original sales receipt. Certain exclusions may apply. For additional information regarding returns, exchanges, and applicable exclusions, please visit our returns page.

To return an eligible online order, please email us at celiniejourney@outlook.com.

Refunds will be issued to the original form of payment and processed within 10 business days after the return is received, excluding any shipping and delivery charges. For purchases made by cash or check, refunds will be issued only to the original purchaser.

Please note that CelinieJourney does not allow returns or exchanges for personalized items, including products with engraving, etching, embossing, customization, other personalized services, or any merchandise identified as non-returnable at the time of purchase. Fragrance products must be returned in their original packaging, including the seal sticker, and in saleable condition.

Nothing in this Return Policy is intended to limit or affect your statutory rights.

Gift recipients may exchange merchandise, but such exchanges are non-refundable. Cash refunds are not offered for returns made at retail locations. If you would like to return or exchange a gift, please follow the instructions provided in your package.

You must return the Product(s) to us within 30 days of purchase, in the same saleable condition in which you received them, and in accordance with the return instructions included in your package. Those instructions will include details on how to print a complimentary return shipping label. If the Product(s) are not returned within 30 days of purchase and in accordance with the provided return instructions, we reserve the right to arrange collection of the Product(s) from you at your expense.

You are responsible for taking reasonable care of the Product(s) while they are in your possession. If you fail to do so, we may deduct from your refund an amount equal to the cost of any deterioration, up to the full purchase price of the Product(s).

Please note that we do not provide scheduled concierge delivery for return or exchange orders.

Provided that the Product(s) are returned in accordance with these terms, we will refund the purchase price of the Product(s), less a 3% processing fee, excluding any shipping and delivery charges and subject to any deductions we may make for use of or damage to the Product(s). Refunds will be issued to the original method of payment within 14 days in the following circumstances:

the Product(s) have not been delivered to the delivery address you specified within 30 days of the Contract;
we send you email confirmation that your Order has been cancelled; or
we have received the returned Product(s) in a timely manner as described herein, or, if earlier, from the date we receive evidence that you returned the Product(s) on time.

If you have any questions, please contact our Client Care team at 6265508169, available Monday through Friday, from 9 a.m. to 10 p.m.

We may not retain a copy of these Terms of Sale or your Order, so we recommend that you print or save a copy for your future reference.

These Terms of Sale, together with any documents expressly incorporated by reference, constitute the entire agreement between you and us with respect to the subject matter of any Contract. The Contract and all communications between you and us will be in the English language.

The creation, interpretation, validity, performance, and all other aspects of these Terms of Sale, as well as any Contract formed under them, shall be governed by the laws of the State of Ohio

The courts of Ohio shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms of Sale or your use of the Website.

If any provision of these Terms of Sale is found to be invalid, unlawful, void, or unenforceable, that provision shall be deemed severed and shall not affect the validity or enforceability of the remaining provisions. Any delay or failure by us to exercise any right, power, or remedy under these Terms of Sale shall not constitute a waiver of that right, power, or remedy, nor shall any partial exercise prevent any further exercise of the same or any other right, power, or remedy.

These Terms of Sale do not, and are not intended to, grant any rights or remedies to any person other than you, unless expressly stated otherwise. Any person who is not a party to the Contract between you and us may not enforce any of its terms except where these Terms of Sale specifically provide such rights.

Any notice you provide to us must be given in writing to the address stated at the beginning of these Terms of Sale. We may provide notice to you using either the email address or postal address you provided when placing your Order.

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